Frequently Asked Questions

RapiNova Accounts is a cloud-based Point of Sale (POS) and ERP system designed for businesses of all sizes. It supports multiple locations, multiple users, inventory management, sales tracking, customer and supplier management, and much more — all accessible from a single dashboard.

RapiNova Accounts accounts are set up by our team for you. Simply contact our sales team via WhatsApp and we will create and configure your account, then guide you through getting started.

Please contact our sales team via WhatsApp to discuss trial options. We are happy to walk you through the system and demonstrate its capabilities before you commit.

RapiNova Accounts works on all modern browsers including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. For the best experience, we recommend keeping your browser up to date. Internet Explorer is not supported.

Yes. RapiNova Accounts uses a responsive design that adapts to tablets and smartphones. While a desktop or tablet provides the best POS experience, you can access reports, manage contacts, and perform most tasks from any mobile device using your browser.

Click POS in the top navigation bar. Search for products by name or scan a barcode to add them to the cart. Adjust quantities as needed, then click Finalize to open the payment screen. Select the payment method and complete the sale. A receipt can be printed automatically if a printer is configured.

Yes. Split payments are fully supported. On the payment screen, you can apply amounts across multiple methods — for example, part cash and part card — and the system will correctly calculate any change due or remaining balance.

Discounts can be applied at two levels in the POS. To discount a single item, click the item line in the cart and adjust the discount field. To apply an order-level discount that affects the entire sale total, use the discount field in the Finalize panel. Discounts can be entered as a percentage or a fixed amount.

Go to Sales → All Sales, find the sale you want to return, and click the Return action. You can return all items or select specific items and quantities. The system will adjust inventory and generate a refund transaction for the appropriate amount.

Yes. Use the Suspend button in the POS to save the current cart as a draft without completing the sale. You can then start a new transaction immediately. When ready to return to the suspended sale, click Resume to bring it back into the active cart.

Go to Products → Add Product. Fill in the product name, SKU, category, unit of measure, selling price, purchase price, and applicable tax. If the product has physical stock, enable Manage Stock and set the opening quantity. For services with no stock tracking, leave Manage Stock unchecked.

Yes. Go to Products → Import Products. Download the CSV template, fill in your product data, then upload the file. The system validates the data and imports all valid rows. This is ideal for migrating a large catalogue from a spreadsheet or another system.

Go to Stock Transfers from the menu. Select the source location, destination location, and the products and quantities you want to move. Once submitted, stock is deducted from the source and added to the destination. Full transfer history is maintained for audit purposes.

On each product's edit page, set the Alert Quantity field to your desired minimum level. When stock at any location falls at or below this number, the system will flag the product in the low-stock report so you can reorder in time.

RapiNova Accounts supports ESC/POS thermal receipt printers connected via USB, network (Ethernet/Wi-Fi), or Bluetooth. Most 80mm and 58mm thermal printers from brands such as Epson, Star, Xprinter, and others are compatible. Standard A4 printing via any system printer is also supported for full invoices.

Install the RapiNova Print Server on the computer connected to your printer. Once installed, configure the printer in Settings → Business Locations by selecting your location and entering the print server connection details. After saving, test prints can be triggered directly from the POS.

Yes. Kitchen printing can be enabled in the Business Location settings. Once enabled, items flagged for kitchen printing will automatically print a kitchen ticket on a designated kitchen printer when a sale is finalized or a table order is placed.

Any USB or Bluetooth barcode scanner that operates in HID (Human Interface Device) mode will work with RapiNova Accounts. This covers the vast majority of scanners on the market. Simply plug in or pair your scanner, click in the POS search box, and scan — the barcode is read as keyboard input and the product loads automatically.

RapiNova Accounts offers a range of premium modules to extend your system's capabilities, including:

• Accounting — Chart of accounts, journal entries, financial reports
• CRM — Lead tracking, follow-ups, customer pipeline
• Manufacturing — Bill of materials, work orders, production tracking
• Boutique / Tailoring — Custom orders, measurements, service providers
• HRM & Payroll — Attendance, leave management, payroll processing
• Asset Management — Track and depreciate business assets
• And more — contact sales for the full list

Modules are enabled by the administrator as part of your subscription. To request a module, contact our team via WhatsApp. Once enabled, the module's menu items and settings will appear in your account automatically — no technical steps required on your end.

Contact our sales team via WhatsApp to discuss trial options for specific modules. We are happy to demonstrate any module in a live environment so you can evaluate it before making a decision.

Yes. All premium modules integrate seamlessly with your existing products, contacts, locations, and transaction history. For example, the Accounting module maps to your existing sales and purchase data automatically, and the CRM module links directly to your existing customer records.