Overview
The Repair Service module is built for businesses that repair electronics, appliances, or other equipment. It lets you catalog device models, create and track repair jobs, and provide customers with status updates throughout the repair process.
Device Models
Repair Jobs
Status Updates
Device & Model Management
The DeviceModelController manages your catalog of repairable devices.
- Create device brands and models (e.g., Apple iPhone 15, Samsung Galaxy S24)
- Organize devices into categories
- Associate common repair types with each model
- Quick selection when creating new repair jobs
Repair Job Tracking
The RepairController manages the full repair workflow.
- Create repair jobs linked to a customer and device model
- Record device serial number and fault description
- Assign repair jobs to technicians
- Track repair status (received, diagnosing, repairing, ready, delivered)
- Log parts used and labor charges
- Generate repair invoices via POS
Repair jobs integrate with POS billing, so you can invoice the customer directly from the repair record.
Customer Status Updates
The CustomerRepairStatusController provides a customer-facing repair status view.
- Customers can check repair status using a job reference number
- Status page shows current stage and estimated completion
- Pair with the WaSMSNet module to send WhatsApp/SMS status notifications
Getting Started
- Activate the Repair Service module in your subscription.
- Set up device brands and models via Repair > Device Models.
- Create your first repair job under Repair > New Job.
- Update job status as repairs progress.
- Invoice completed repairs through the POS.